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| Answers
Tab |
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Click this tab to search the
knowledge base for answers using drop-down menus
and search text. You can view a list of answers,
sort answers, and page up or down. Click 
to sort a column in descending order or  to
sort the column in ascending order. To view answer
details, click the subject link.
Answer
Details
An answer details page includes the
question and answer. From one of these
pages, you can do the following:
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Notify me
by Email if this Answer is Updated -
Click this button to subscribe to an answer.
Each time this answer is updated, you will be
notified by email. |
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Email
Answer - Click this link to send the
answer to an email address. You will be prompted
for the recipient's email address. |
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Print - Click this link to
print the answer. |
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Submit
Rating - This button allows you to rate
the effectiveness of the
answer. | |
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| Ask a Question
Tab |
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When you are unable to find your
answer by searching the knowledge base, you can
submit a question to the support staff. If you
don?t already have an account, you will be asked
for information needed to create a new account
before your question is submitted. |
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| My Stuff
Tab |
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This tab contains your personal
account information. You will need to log in to
access these pages.
Questions Subtab
Click this subtab to view the list of
all questions you have submitted. You can check
the status of these questions, view the details of
each question, update questions with new
information, or indicate you no longer need an
answer. To view the details to each question or
update the information, click the subject link to
view the details for that question. From there,
you can update your question or indicate you no
longer need an answer to the question.
Notifications
Subtab
Click this subtab to view all the
answers you have subscribed to and view the
answers expiration dates. You will receive
notifications by email when an answer you
subscribed to is updated. Click the subject link
to view more information about the answer. From
there, you can delete the notification.
Profile
Subtab
Click this subtab to view and edit
your preferences, account information, and contact
information. Through the preferences, you can
specify the search settings for the Answers
page.
Note: It is
important to update your email address and other
contact information whenever it changes by using
this subtab. |
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| Login Tab |
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Before you can submit a question to
the support staff or access your personalized
information, you must create an account. Use this
tab to log in to the system or create an account.
If you have forgotten your password, you can enter
your user ID and receive your password by
email. |
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